McCaskill Wants to Hear From Troubled Cable Customers

Published 06/25 2014 10:18AM

Updated 06/25 2014 10:28AM

(WASHINGTON, D.C.) Looking to complain about your cable or satellite company? Tell Missouri Senator Claire McCaskill.

McCaskill wants to hear from Missourians about their cable or satellite horror stories.

McCaskill, who leads the Senate panel on Consumer Protection, wants the input for a potential federal law aimed at cable, satellite and other pay-TV billing practices.

McCaskill challenged representatives of the cable and satellite industry on their billing practices during a Senate hearing earlier this year.

"Consumers in every corner of the country share common experiences about fending for themselves against confusing, deceptive billing practices by cable, satellite and other pay-TV companies-and I want to hear their stories," said McCaskill, a former Missouri prosecutor. "Consumers need protections from these practices, and I'm aiming to provide that and begin holding these companies accountable."

McCaskill said common consumer complaints include: confusing updates to channel line-ups, broadband internet speeds or pricing that are not clearly explained to consumers; overbilling or ongoing charges that consumers should not be paying; excessive equipment rental fees; and early termination or change of service fees.

To share a complaint with McCaskill, click here.

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