More than a week after getting as much as eight inches of snow, some residential streets in St. Joseph are still in rough shape.
"It sucks," said Andrea Murray, putting it simply.
"They need to clean the roads better," said her boyfriend Chad Barnes.
"They don't get down this road too often," said James White who lives on Patee Street, west of 28th Street.
"Sometime it's frustrating," White said. "I've actually gotten a ticket trying to park downhill on the other side. I realize the job's not easy, but it doesn't make it any easier for us either."
White's thoughts are shared by many in St. Joseph. Especially those who live near 29th and Renick.
They've learned over the years how to get around in the neighborhood during the winter.
"You can't go up the hill, so my wife and I park here and we'll have to back up straight out to 29th," said Josh Johnson, who's lived on the street for about five years.
"Good luck going up over the hill."
Johnson was right. Our KQ2 news car got stuck trying to get up the hill on Renick Street.
St. Joseph road crews understand the frustrations.
"A lot of times there's been a lot of traffic before we get in there and it's packed the snow down so that makes it harder to move," said Keven Schneider, assistant superintendent of roads for the City of St. Joseph.
"You have a lot of cars parked along the sides. Some of those residential streets are so narrow we can only get one pass down and that doesn't move much snow," he said.
Schneider says his crews will respond to slick spots and spread extra salt if needed.
"We do make a concerted effort to take care of the streets," he said.
Schneider says because the snow on many residential streets is packed down, there's not much they can do.
"We go and plow these streets, we're going to glaze them up," he said. "We're still not going to be able to get down to the pavement. We don't have enough salt to go re-treat and re-treat. We just don't physically have enough."
Schneider says sometimes his crews are in a no-win situation. His office will also get complaints after plowing a street a second time.
"Someone will shovel their driveway, then get it blocked up again when we plow the street," he said. "They'll clear it a second time, and our plows will come back through and block it back up again."
Admitting it's been a rough winter for everyone, Schneider has one request of KQ2 Chief Meteorologist Mike Bracciano.
"If there's a dial he can turn to sunny and warm, would he please turn it?" Schneider asked.