President Addresses Early Glitches with Healthcare Website

President Addresses Early Glitches with Healthcare Website

At the White House this morning, President Obama acknowledged that the launch has not been smooth. But he insisted that the health care law is about more than just a website.
(WASHINGTON, D.C.) The Affordable Care Act's online insurance exchanges opened on Oct. 1 with fanfare and technical glitches.

So far, 19 million people have logged on to healthcare.gov only to find error messages, broken calculators, wrong information about Medicaid eligibility and long delays and time-outs.

At the White House this morning, flanked by people who have already signed up, President Obama acknowledged that the launch has not been smooth. But he insisted that the health care law is about more than just a website.

"There's no sugarcoating it. The website has been too slow. People have getting stuck during the application process. And I think it's fair to say that nobody's more frustrated by that than I am. Precisely because the product is good, I want the cash registers to work, I want the checkout lines to be smooth, so I want people to be able to get this great product," he said.

The President said the problems are being fixed and urged people not to let the website's problems keep them from getting coverage.

People can also sign up for insurance in person or over the phone by calling 1-800-318-2596.  The call centers are open 24 hours a day.
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